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Pulse couldn’t fetch the document at file_url.

Common causes

  • The link answered an error status, or needs a sign-in (reason: sign_in_required).
  • The link is a viewer page, not the file (reason: viewer_page).
  • The host couldn’t be reached.
  • A link into your Pulse storage names no file (reason: not_found).

What to do

Send a direct, public or presigned link to the file itself.

Example

In API version 1 this was FILE_005.